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What You Agree To When You Use sharksecret

These Terms & Conditions set out exactly what sharksecret expects from you and what you can expect from us — covering account registration, payment use, and access based on your state's laws.

Account eligibility by statePayPal, Venmo & Play+ payment rulesWithdrawal & verification termsAccount suspension policyDispute resolution process
sharksecret What You Agree To When You Use sharksecret
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you believe an action on your account was taken in error under these Terms, contact us directly. We handle Terms-related disputes through the same channels as general account support — live chat is the fastest path for urgent account questions, while email works better for written records of formal disputes or formal amendment requests.

Live Chat Start a chat session from your account dashboard to flag a Terms question or request clarification on a suspension or payment hold in real time.
Email Support Send a written account dispute or formal Terms amendment request to our support address found in your account settings under Contact Us.
In-App Help Open the Help section on mobile or desktop, search 'Terms' or 'account policy', and pull up the relevant clause directly alongside your account details.
YOUR RIGHTS HERE

How We Handle Your Data and Account Security

These Terms sit alongside our Privacy Policy to spell out how we store, use, and protect your account data. Identity verification — required before your first PayPal or Venmo withdrawal clears — means we collect a government-issued ID and may request proof of address. That data is held securely and never sold to third parties. You can request a copy of your stored data or ask for your account to be closed at any time through the in-app Help center.

Data Retention We retain transaction records and identity documents for the period required by applicable state regulations; you may request a summary of what we hold at any time.
Account Security Your account is protected with SSL encryption. If you suspect unauthorized access, lock your account instantly from the Security section before contacting support.
Withdrawal Verification A verified identity document must be on file before any PayPal or Venmo withdrawal is processed; Play+ reloads follow the same verification standard.
Amendment Requests If you disagree with a Terms update, email us before the 14-day notice period ends. Unresolved disputes are handled through binding arbitration per these Terms.

Common Questions About Our Terms & Conditions

The questions below are the ones we hear most often when someone reads through the Terms for the first time. If yours isn't listed here, live chat or the in-app Help section will get you a direct answer tied to your specific account situation.

Access rights and some wagering rules vary by state law. These Terms apply universally, but certain sections — like which markets you can bet on — are controlled by your state's regulations, not by us alone.

Deposits made from an ineligible location may be reversed, but the return timeline follows PayPal's or Venmo's own processing schedule. We will notify you via your account email when a reversal is initiated.

Yes. You can request account closure through the in-app Help center. Any verified balance will be returned to your original payment method — PayPal, Venmo, or Play+ — subject to standard verification checks.

We post a notice inside your account at least 14 days before any update takes effect. Continued use of your account after that period means you accept the revised Terms.

Before your first withdrawal via PayPal or Venmo, you must submit a government-issued ID. We may also request proof of address. These checks are required under our Terms and applicable state rules.

Contact us via live chat for urgent cases or email for a written record. Unresolved disputes are subject to binding arbitration as specified in the dispute resolution section of these Terms.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.