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What Our Legal Terms Actually Mean for Your Account

sharksecret operates under a state-by-state access model — availability depends on where local law permits online play, and our terms reflect that directly. Every policy on this page applies to your account, your data, and how we handle disputes, payments, and identity verification.

State-dependent accessAccount terms apply at registrationPayPal, Venmo, Play+ covered under payment policyData handled under US privacy standardsContact us for policy questions
sharksecret What Our Legal Terms Actually Mean for Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about our terms, a data request, or a dispute over a transaction involving PayPal, Venmo, or Play+, these are the direct channels we monitor. Account-specific legal questions get routed to our compliance team, not general support, so use the contact path that matches your issue.

Live Chat — Account and Policy Questions Start a live chat from your account dashboard for questions about terms, transaction disputes, or identity verification steps. Available during posted service hours.
Email — Formal Policy and Data Requests Send a written request to our policy team for data access, account deletion, or formal dispute submissions. We respond within the timeframe required by applicable law.
Account Help Center — Self-Service Policy Articles Your account portal includes policy documents, terms updates, and state eligibility notes. Check there first before submitting a formal request — most answers are posted.
HOW WE HANDLE THIS

Data, Cookies, Security, and Your Account Rights

Our approach to your account data is built around what US privacy standards require and what you should reasonably expect from a platform handling real money transactions. We collect only what is necessary for identity verification, payment processing, and fraud prevention — nothing more.

Data Collection and Retention

We collect name, contact details, and payment identifiers for account operation. Retention periods align with state-mandated record-keeping rules and are not indefinite.

Cookies and Session Tracking

Cookies are used for session management and fraud detection, not for third-party advertising. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Two-step verification is available and strongly encouraged. Login attempts from unrecognized devices trigger an OTP check to the email or phone number on your account.

Requesting Changes or Deletion

To update personal data, correct a record, or request account deletion, email our policy team directly. We confirm receipt and process requests within the legally required window.

What You Asked About Our Legal Terms

These are the questions we actually receive about account terms, data rights, and access conditions. If yours is not here, live chat or email will get you a direct answer.

Availability depends on your state's laws governing online sports betting and casino play. Check your state's current regulations — we verify eligibility when you open an account.

We collect your name, address, date of birth, and contact details for identity verification. Payment identifiers like your PayPal email or Venmo handle are stored securely for transaction processing.

Yes. Email our policy team with your account details and a written data access request. We will provide a summary within the timeframe required under applicable US privacy law.

Submit a written dispute through your account's formal dispute channel. Do not initiate a chargeback first — doing so may trigger an account review before the dispute is resolved.

We notify you at the email address on file before material changes take effect. Continuing to use your account after the effective date means you accept the updated terms.

Verification timing varies based on the documents you submit. Submitting a clear government-issued ID and matching your Play+ or bank account name to your profile speeds the process considerably.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.