Reference

Everything You Want to Know Before You Start

Real answers to the questions we get asked most — from how PayPal deposits clear to how access works in your state. If something's still unclear after reading, our support team is a message away.

PayPal & Venmo coveredState eligibility explainedAccount steps laid outPlay+ reload processSupport hours included
Explore the Lobby Read FAQ
sharksecret Everything You Want to Know Before You Start
ACCOUNT FACTS SNAPSHOT

What the Account Structure Looks Like

3
Local payment methods supported: PayPal, Venmo, Play+
SSL
Encrypted account sessions across web and mobile
iOS + Android
Mobile account access on both major platforms
Eligible states only
Access depends on state law and where local law permits
REACH US DIRECTLY

How to Get Help When This FAQ Isn't Enough

Some questions need a real conversation, not a written answer. Here's how to connect with the team directly — pick whatever channel fits the moment.

Team online

Live Chat

Open the chat widget from any page in your account. It connects you to the support team during staffed hours — no ticket number, no queue email.

Email Support

Send your question to the address shown in your account settings. Include your username and the payment method involved so we can pull the right transaction record.

Account Help Center

The Help Center inside your account covers identity verification steps, Play+ reload instructions, and how to link a new PayPal address without losing your history.

sharksecret Why We Built This FAQ Around Real Account Questions

Why We Built This FAQ Around Real Account Questions

Most FAQ pages answer questions nobody actually asks. We wrote this one differently. Every entry here came from a real account question — things like why a Venmo withdrawal is still pending, how to verify your identity before a cashout, and whether NFL same-game parlays are available in your state. We've grouped answers by the part of the account they affect: funding,

access, identity, and support. If you're in Houston or anywhere else in an eligible state, the steps apply exactly the same way. Access to sharksecret depends on local law and the list of eligible states, so we've been straight about that throughout. PayPal, Venmo, and Play+ prepaid are the three wallets we cover in most deposit and withdrawal answers — those are

the rails our account flow is built around.

  • PayPal
  • Venmo
  • Play+
  • State Eligibility
  • Identity Verification
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate and Useful

An FAQ that drifts out of date is worse than none at all. Here's how we keep ours reliable.

Written by the account team

Every answer here was drafted by the same team that handles live chat — people who see the actual questions come in and know which steps clear the issue.

Checked against live account flows

Before publishing, each FAQ answer is walked through the live account environment so the steps described match what you actually see on screen.

State eligibility is explicit

We don't soften access questions. If something depends on your state, the answer says so directly rather than pretending the service is available everywhere.

Payment process is described, not glossed over

Answers about PayPal, Venmo and Play+ describe the actual step — confirm amount, select wallet, enter PIN — not just 'follow the on-screen prompts'.

sharksecret FAQ — Straight Answers on Account and Access

These are the questions that come in most often. We've kept every answer specific — if a step differs by payment method or state, we say so.

Access depends on state law. sharksecret is available only in states where local law permits online wagering. Check your account registration screen for the current eligibility list — it reflects your location at sign-up.

Go to the Deposit section in your account wallet, select PayPal, enter the amount, and confirm with your PayPal PIN or biometric. The funds move to your account balance once PayPal confirms the transaction on their end.

Yes. In the Withdraw section, select Venmo, enter the Venmo handle or phone number linked to your verified account, and submit. Venmo must be connected to the same identity profile you used during verification.

Play+ is a prepaid card that holds your account balance for flexible spending. To reload, go to Account Wallet, select Play+, choose the reload amount, and confirm. The card updates and is ready to use immediately after.

Pending withdrawals are usually waiting on identity verification or a payment method confirmation step. Open your account notifications tab — there will be a specific action item listed if something needs your attention before the funds move.

We verify your identity using a government-issued photo ID and, in some cases, a document showing your current address. Upload both through the Verification section in account settings. The review typically completes before your first withdrawal request is processed.

NFL same-game parlays and player props are available in the sportsbook section where your state's access permits it. Open the sportsbook tab, select an NFL game, and look for the SGP toggle on the game's betting card.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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